- WONDERSHARE FILMORA CUSTOMER SERVICE PHONE NUMBER UPGRADE
- WONDERSHARE FILMORA CUSTOMER SERVICE PHONE NUMBER SOFTWARE
- WONDERSHARE FILMORA CUSTOMER SERVICE PHONE NUMBER TRIAL
- WONDERSHARE FILMORA CUSTOMER SERVICE PHONE NUMBER LICENSE
WONDERSHARE FILMORA CUSTOMER SERVICE PHONE NUMBER UPGRADE
Please do not worry, the upgrade is not compulsory.
WONDERSHARE FILMORA CUSTOMER SERVICE PHONE NUMBER LICENSE
I understand you may feel a little frustrated if you did not notice this license term before.
That is why we specified in our license policy that users who have a perpetual license might be charged for a major upgrade. For such versions to launch, it requires our company to invest huge efforts, time, and technicians in the research and development of software. Besides, it is worth mentioning that Filmora 12 is an amazing new version with AI-related features bringing the tool to a new level. A brand-new UI and switchable Workspace Layouts are specially designed and developed. This time, Filmora 12 brings significant improvements in advanced features like Keyframing, Draw Mask, and Adjustment Layer. This is the reason you are required to pay for it.
WONDERSHARE FILMORA CUSTOMER SERVICE PHONE NUMBER SOFTWARE
However, the perpetual plan does not include the future version of the software like Filmora 12. If you purchased a Filmora perpetual license, you could get lifetime access to the current version. As perpetual is a one-time plan, its authorization validity is limited to the version purchased. Kindly allow me to explain the license policy a little bit more and see how we can assist you further. I understand your confusion and appreciate your support of our software all the time. Our support will contact you soon, please keep an eye on it. Look forward to getting in touch with you! - Thank you for giving Wondershare enough trust to take care of your concern further. To take care of your concern further, could you please send us your contact email or order number? Our senior support will look into it further and then do the needed assistance with priority. To avoid any trouble caused by it, we have especially explained this point in more detail before the customer purchases it from the shopping cart.
WONDERSHARE FILMORA CUSTOMER SERVICE PHONE NUMBER TRIAL
To bring a cool experience for users, Filmora team did their best to compatibility Effects & Plug-ins including Boris FX, NewBlue FX, Filmstock, and AI Portrait features within the program, it would be free for use within 7 days and the user will be automatically charged per month if he/she has not canceled before the trial duration ends. We guess maybe there is some misunderstanding between us, please allow us to explain it in more detail and see how we could assist you further. I understand your feeling, it would be very frustrating when you were auto-renewed for the plug-ins without being aware of it. We apologize for the inconveniece that happened on your end. This is the reason our support may explain more details regarding our refund policy according to your actual situation and didn't process a refund in the first place. So that we can give some suggestions or do further improvements accurately. Normally, we desperately hope to know the user's real thoughts when he/she requests a refund if there is no issue with the product itself. Sorry to hear that you didn't have a good experience with our support team, we'll keep improving and bring a better and better experience interacting to each user. We are always desiring every interaction the customer has with us to be as smooth and as hassle-free as possible. Thanks for your recognition of Filmora program itself. Reply from Wondershare Filmora Updated 2 days ago You may also drop an email at It’s our priority to continue providing top-notch service for you! Or if ever you have any other inquiries or concerns, our lines are always open for you 24/7. However, users who own a lifetime plan since Filmora9 or an older version can upgrade to the latest version for free.
The current Filmora 12 is an amazing new version with AI-related features bringing the tool to a new level. In line with your concern about the lifetime license, we'd like to explain it in more detail and then see how we can assist you further. I understand your feeling and appreciate your support of our software all the time. Reply from Wondershare Filmora 20 hours ago
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